Refund & Cancellation Policy

AdultPlayPen provides online business directory listings, advertising and promotional services to businesses and service providers.

Advertising and Listing Purchases

Payments made to AdultPlayPen are for digital advertising and promotional services provided by AdultPlayPen. These may include business directory listings, featured or premium placements, promotional exposure, listing upgrades and other advertising services offered on the platform.

AdultPlayPen does not process payments on behalf of businesses or service providers listed on the platform. Any transaction between a website visitor and an independent business advertised on AdultPlayPen is separate from AdultPlayPen.

Cancellations

Customers may request cancellation of an advertising or listing service by contacting AdultPlayPen.

If a cancellation request is received before the advertising service has commenced or the listing has been published, the customer may request a refund.

Once a listing, advertisement, featured placement or other promotional service has been activated or published, the service is considered to have commenced. Cancellation after this point does not automatically entitle the customer to a refund.

Refunds

Refund requests will be assessed based on the circumstances of the request and the advertising service already provided.

If AdultPlayPen is unable to provide an advertising or promotional service that has been paid for, the customer will be entitled to an appropriate refund.

Where a refund is approved, it will be returned using the original payment method wherever possible. Processing times may vary depending on the payment provider and financial institution.

Suspended or Removed Listings

AdultPlayPen reserves the right to reject, suspend or remove listings or advertisements that breach our Terms of Service, advertising requirements, platform policies or applicable laws.

Where a listing or advertisement is removed because of a material breach by the advertiser, the advertiser may not be eligible for a refund.

Billing Errors and Duplicate Payments

If you believe you have been charged incorrectly or have made a duplicate payment, please contact us as soon as possible so that we can investigate and, where appropriate, arrange a refund.

Contact Us

For cancellations, refund requests or billing enquiries, please contact:

AdultPlayPen
Email: admin@adultplaypen.co.za